Customer Support (Cheryl)
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Activity overview
Latest activity by Customer Support (Cheryl)-
Customer Support (Cheryl) created an article,
1.1.45_ENG_FXCRM_How to Check Open Trades in the FXCRM
Author: Livia Tay, MY Last Updated: May 30, 2025This quick guide walks you through the steps to check open trades for a specific client in the FXCRM portal. Step-by-Step Login to the Backoffice P...
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Customer Support (Cheryl) created an article,
5.1.7_ENG_FXCRM_How to Change Email Address? (Verified Email ONLY)
Author: Livia Tay, MY Last Updated: May 21, 2025If a client wishes to update their verified email address, please follow the steps below. This guide is intended to assist the internal trading team ...
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Customer Support (Cheryl) created an article,
3.2.9_ENG_FXCRM_Copy Trade Partial Withdrawal
Author: Livia Tay, MY Last Updated: May 20, 2025This guide outlines the internal steps to assist clients who wish to withdraw their Copy Trade account in the Client portal platform. Ensure the clie...
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Customer Support (Cheryl) created an article,
3.2.8_ENG_FXCRM_Copy Trade Top-Up
Author: Livia Tay, MY Last Updated: May 20, 2025Copy Trading allows client to follow and automatically copy the trades of experienced strategy providers. This guide will walk you through the simple...
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Customer Support (Cheryl) created an article,
3.1.9_ENG_FXCRM_Change MT4/MT5 Account Name
Author: Livia Tay, MY Last Updated: May 14, 2024This article outlines the standard procedure for handling client requests to change their MT4 account name. Please follow each step carefully to ensu...
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Customer Support (Cheryl) created an article,
3.1.8_ENG_FYNXT_Change MT4/MT5 Account Name
Author: Livia Tay, MY Last Updated: May 14, 2024This article outlines the standard procedure for handling client requests to change their MT4 account name. Please follow each step carefully to ensu...
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Customer Support (Cheryl) created an article,
5.1.6_ENG_FYNXT_Email Verification Process (NEW)
Author: Livia Tay, MY Last Updated: May 8, 2024Email verification is an essential part of maintaining account security and ensuring proper communication between our system and our clients. Occasion...
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Customer Support (Cheryl) created an article,
5.1.5_ENG_FXCRM_Changing Your Email Address
Author: Livia Tay, MY Last Updated: May 8, 2024 Ensuring the security and integrity of consumer accounts is crucial in the current digital environment. In order to protect accounts from unwanted ac...
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Customer Support (Cheryl) created an article,
3.3.2_ENG_GEN_What is PAMM & MAM?
In the trading industry, especially for clients or fund managers handling multiple investors, effective account management tools are essential. Two popular systems that support this need are PAMM (...
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Customer Support (Cheryl) created an article,
1.1.44_ENG_GEN_What is CFD?
Author: Livia Tay, MY Last Updated: April 29, 2024A Contract for Difference (CFD) is a financial product that allows traders to speculate on the price movements of an underlying asset, like stocks,...