Author: Livia Tay, MY
Last Updated: May 8, 2024
Ensuring the security and integrity of consumer accounts is crucial in the current digital environment. In order to protect accounts from unwanted access and enable smooth communication, email verification is essential to this procedure. It is crucial to put extra security measures in place after major changes, like changing a login or email address, and to remind clients to update their passwords. In addition to improving account security, this proactive strategy helps shield private data from any breaches, strengthening customer and service provider confidence.
Step-By-Step
- Proof of Identity (POI) Verification
It is necessary for clients to present Proof of Identity (POI) prior to making any modifications. This is to verify that the account holder is actually making the request. A valid ID, passport, or other kind of identification that was previously linked to the account are examples of acceptable forms of proof of identity. - Open Side Conversation to Tech Team
Open a side conversation addressed to the Tech Team and include all necessary client details. Kindly refer to image 5.1.5.2a for detailed information.image 5.1.5.2a
- Update the Client
Once Tech confirms the change is complete, inform the client. To ensure security, please advise clients to change their password following an email address or username update. This reinforces the protection of the account and helps guard against unauthorized access.
In summary, advising clients to change their passwords following an email update is a critical step in enhancing account security. This practice helps mitigate the risk of unauthorized access and reinforces the integrity of client accounts. By implementing these precautionary measures, we ensure that clients’ personal information remains protected and secure, fostering a safer digital experience for all users.