5.1.4_ENG_FXCRM_Deactivate/Revoke Client Account

Author: Livia Tay, MY 
Last Updated: January 13, 2025

This SOP outlines the necessary steps to deactivate an account securely, ensuring that all financial and account-related activities are properly handled before account closure.

Pre-Deactivation Checklist
Before deactivating an account, the following subjects should be reviewed and verified to ensure that the process is carried out smoothly and with minimal disruption. Kindly refer to table 5.1.4.1a below for detailed information.

Deactivate Condition	Approved
	Rejected
	Completed profile
Revoke Condition	Pending
	Uncompleted profile

table 5.1.4.1a

a. Deposits/Funds in Wallet
Check for any remaining funds or deposits in the wallet. Ensure that all funds are withdrawn or transferred before proceeding.

b. Active Trading Account
Confirm that there are no active trades or open positions in the trading account. If there are any, ensure they are closed and funds are settled.

c. Active Subscriptions
Review any active subscriptions (PAMM/MAM/CT) tied to the account.

Step-by-Step Account Deactivation Process

1. Change Email Address
   Modify the account’s email address by appending “-deactivate/revoke” to the original email and username. This ensures that any notifications related to the deactivation process are traceable. Kindly refer to the image 5.1.4.1a and table 5.1.4.1a below for detailed examples.
   
   
   
                                                                                  image 5.1.4.1a
   
   

   Old Email	[e-mail]
   New Email (To-Deactivate)	[e-mail]-deactivate/revoke
   Old Username	lirunex
   New Username (To-Deactivate)	lirunex-deactivate/revoke

                                                                                  table 5.1.4.1a  
   
   
2. Suspend MT4 Account
   Suspend access to the client’s MT4 (MetaTrader 4) platform. This will ensure that the client is no longer able to execute trades or access account data via the MT4 terminal. 
   
   *Still pending article on Suspending MT4 Accounts on Stoneinno
   
   
3. Change Referral IB to IB ID 2195
   Change the client’s referral Introducing Broker (IB) to the internal IB ID 2195. This step ensures that no further referrals are tracked under the current IB. Kindly refer to the image 5.1.4.3a  below for detailed information.
   
                                            
                                                                                     image 5.1.4.3a