Author: Livia Tay, MY
Last Updated: April 8, 2024
Understanding the key points of our company’s Terms & Conditions (T&Cs) is essential for ensuring smooth internal operations and supporting our clients effectively. Chapter K of the T&Cs outlines important general provisions covering complaints handling, personal data use, trading risks, client responsibilities, and legal considerations. This summary is designed to provide our team with a quick and clear reference to the main elements of Chapter K, helping us stay aligned with compliance requirements and better serve our clients.
General Provisions
1. Complaints Handling
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Users can file complaints via the company website.
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Complaints are acknowledged in writing and handled fairly and promptly.
2. Personal Data Processing
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The company acts as the data controller.
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Personal data is collected for account setup and service delivery.
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Data may be shared within the company group or with trusted third parties (for service or marketing purposes) under legal basis or user consent.
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Users have rights: access, correction, erasure, objection, data portability, and consent withdrawal.
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The full Privacy Policy is available on the website.
3. Risk Acknowledgement
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Trading is highly speculative and not suitable for everyone.
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Losses can exceed initial investments, especially due to leverage.
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Market conditions may prevent order execution at expected prices.
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The company isn’t liable for losses unless due to gross negligence.
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OTC (off-exchange) trades carry extra risk due to lack of regulation.
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System issues or internet failures may affect trading.
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Leverage ratios can be changed without notice.
4. Client Declarations
Clients confirm:
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They're legally able to trade and understand the risks.
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They act on their own behalf and provide accurate information.
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They can handle potential full loss of invested funds.
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They'll keep their information up to date and comply with legal obligations.
5. Force Majeure
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In events beyond control (natural disasters, market crashes, etc.), the company may take necessary actions without liability.
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Clients will be notified of such events as soon as possible.
6. Notices & Communication
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Communication can happen via phone, email, fax, post, or the trading platform.
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Clients must read all posted notices on the platform and are considered notified once a message is sent.
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English is the official and binding language for all communication.
7. Liability Limitations
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The company is not liable for indirect damages, system failures, market delays, or losses unless caused by gross negligence or fraud.
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No liability for virus infections, communication failures, or actions taken under the T&Cs.
8. Governing Law
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Governed by the laws of the Republic of Marshall Islands.
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Legal disputes will be handled in Marshall Islands courts, though the company may also sue in other jurisdictions.
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Legal documents may be served via registered mail.
9. Controlling Language
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English is the authoritative version of the agreement, regardless of any translations.
Chapter K emphasizes transparency, risk awareness, and regulatory compliance in our operations. Whether it's about managing client data, handling complaints, or navigating high-risk leveraged trading environments, it's crucial for our team to understand these foundational terms. Staying informed not only supports client trust but also strengthens our internal decision-making and risk management processes. For full details, always refer to the official Terms & Conditions and the Company’s Privacy Policy.