1.1.17_ENG_FXCRM_KYC Approval Process

Author: Livia Tay, MY 
Last Updated: February 3, 2025

Know Your Customer (KYC) verification is a crucial step in ensuring compliance and security in financial transactions. This process helps verify the identity of clients and prevent fraudulent activities. This guide provides a step-by-step approach to reviewing and approving or rejecting KYC applications within the StoneInno CRM system.

Step-By-Step

1. Login into the StoneInno BackOffice
   Access your Stoneinno backoffice account. Kindly refer image 1.1.17.1a for detailed information.
   
   
                                                                                  image 1.1.17.1a
   
   
2. Navigate to the KYC Section
   Go to Approval > Account > KYC and search for the client's Email. Kindly refer image 1.1.17.2a for detailed information.
   
   
   
                                                                                  image 1.1.17.2a
   
3. Access Member Profile
   Go to Manage > Member Profile. Kindly refer image 1.1.17.3a for detailed information.
   
                                                                                  image 1.1.17.3a
   
   
4. Review Member Profile
   Kindly refer table 1.1.17.4a for detailed information.
   
   

   Member Profile
   Account Group Name	Individual / Corporate
   User ID	KYC ID (Not Client ID)
   Username	Client Username
   Email	Client Email Address
   Affiliate Link	Referral Link
   Client Referral ID	MIB ID (Master Upline)
   Introducing Broker ID	-
   Name	Client Name
   Chinese/Hiragana/Gender/Identification No/DOB/Marital Status	Client Additional Details
   Nationality	Client Region/Country Origin

                                                                                        table 1.1.17.4a
   
   
5. Check Supporting Documents (POI)
   Click on the POI link (.jpg) to open and review the proof of identity document. Verify that the document matches the member's registered details. Kindly refer image 1.1.17.5a for detailed information.
   
   
                                                                                  image 1.1.17.3a
   
6. Approve or Reject KYC
   Kindly refer table 1.1.17.6a for detailed information.
   
   

   Approve	Once approved, an automated email will be sent to the client confirming approval.
   Reject	Refer to the Excel file for the correct rejection template. TEAMS: CS FAQ List (24NOV2022).xlsx
   	Ensure the rejection reason is clearly stated in the email.

                                                                                       table 1.1.17.6a