Author: Livia Tay, MY
Last Updated: February 10, 2025
Zendesk provides a comprehensive knowledge base to help agents and customers find relevant information quickly. If you need a new article or an update to an existing one, you can submit a request through the appropriate channels.
This guide will walk you through the step-by-step process of requesting a Zendesk article, ensuring that your inquiry is properly documented and addressed efficiently.
Step-By-Step
- Login into the Zendesk Agent Account
Access your Zendesk account. Kindly refer image 1.1.21.1a for detailed information.
image 1.1.22.1a -
Access the Ticket
In Zendesk, open any relevant ticket or Add Ticket (just to request Articles). Kindly refer image 1.1.22.2a for detailed information.
image 1.1.22.2a -
Navigate to Knowledge Section
On the right-hand side, hover over the Knowledge section. Kindly refer image 1.1.22.3a for detailed information.
image 1.1.22.3a
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Request On Article
Next to the search bar, click the "+" button and select Request Article. Kindly refer image 1.1.22.4a for detailed information.
image 1.1.22.4a
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Request Article Details
Fill in the required information and internal team will review the request. Kindly refer image 1.1.22.5a for detailed information.
image 1.1.22.5a