Customer Support (Cheryl)

Total activity 176
Last activity August 07, 2025 04:33
Member since October 10, 2024 02:52

Following 0 users
Followed by 0 users
Votes 1
Subscriptions 99

Articles

Recent activity by Customer Support (Cheryl)

2.1.2_ENG_FXCRM_Deposit Guidelines via USDT
1. 2. Deposits & Withdrawals
2. 2.1. Deposits
Author: Livia Tay, MY Last Updated: December 04, 2024This article serves as a comprehensive reference for our internal team, outlining the key deposit guidelines tailored to our trading company's o...

Customer Support (Cheryl) December 04, 2024 01:59 Updated 1 follower 0 comments 1 vote
1.1.6_ENG_GEN_Understanding Swaps
1. 1. General FAQ
2. 1.1. Client
Author: Livia Tay, MY Last Updated: November 27, 2024Trading can feel overwhelming at first, but breaking down the basics helps make it easier to grasp. In this article, we'll focus on one common t...

Customer Support (Cheryl) December 07, 2024 16:35 Updated 1 follower 0 comments 1 vote
2.1.1_ENG_FXCRM_Deposit Guidelines via Local Transfer (THB)
1. 2. Deposits & Withdrawals
2. 2.1. Deposits
Author: Livia Tay, MY Last Updated: November 26, 2024This article serves as a comprehensive reference for our internal team, outlining the key deposit guidelines tailored to our trading company's o...

Customer Support (Cheryl) November 27, 2024 23:53 Updated 1 follower 0 comments 0 votes
1.1.5_ENG_FXCRM_Client-Onboarding Guidelines
1. 1. General FAQ
2. 1.1. Client
Author: Livia Tay, MY Last Updated: November 26, 2024Client onboarding refers to the process of integrating a new client into the company's systems and ensuring they are set up to trade effectively...

Customer Support (Cheryl) November 27, 2024 23:24 Updated 1 follower 0 comments 1 vote
3.1.4_ENG_FXCRM_Change Referral IB
1. 5. Personal Details Update
2. Client Portal
Author: Livia Tay, MY Last Updated: February 27, 2025Although it's a frequent request to modify a referral Introducing Broker (IB) in our internal system, it's crucial to adhere to the correct prot...

Customer Support (Cheryl) February 28, 2025 03:54 Updated 1 follower 0 comments 1 vote
1.2.2_ENG_FXCRM_IB On-boarding Guidelines
1. 1. General FAQ
2. 1.2. IB
Author: Livia Tay, MY Last Updated: November 19, 2024IB onboarding refers to the process of registering and integrating Introducing Brokers (IBs) into a company's business ecosystem. An Introducing...

Customer Support (Cheryl) March 20, 2025 08:25 Updated 1 follower 0 comments 1 vote
1.1.4_ENG_GEN_What Is the Dynamic Leverage Tiering System (DLTS) ?
1. 1. General FAQ
2. 1.1. Client
Author: Livia Tay, MY Last Updated: November 13, 2024This article explains the Dynamic Leverage Tiering System and understand how leverage adjusts based on trading conditions, risk, and client acti...

Customer Support (Cheryl) November 18, 2024 05:55 Updated 1 follower 0 comments 1 vote
1.1.1_ENG_GEN_Winter Time and Daylight Saving Time (DST)
1. 1. General FAQ
2. 1.1. Client
Author: Livia Tay, MY Last Updated: November 6, 2024Winter Time and Daylight Saving Time (DST) can significantly impact international trading schedules, market hours, and global communication. This...

Customer Support (Cheryl) February 15, 2025 13:14 Updated 1 follower 0 comments 1 vote
3.2.1_ENG_FYNXT_What Is Copy Trading (CT) ?
1. 3. Trading Related Issues
2. 3.2. Copy Trading
Author: Livia Tay, MY Last Updated: November 5, 2024 Copy trading is an investment method that lets one person automatically replicate the trading actions of another. In this arrangement, an indi...

Customer Support (Cheryl) November 13, 2024 13:06 Updated 1 follower 0 comments 1 vote
Resource Library
1. Maintaining Zendesk Guide
2. Maintaining Zendesk Guide
Welcome to the Resource Library, workmates!A centralized platform where the Internal back-end teams can quickly access essential files, links, documents, and resources needed for daily operations.H...

Customer Support (Cheryl) January 15, 2025 20:12 Updated 1 follower 0 comments 1 vote